Return Policy
Order Processing & Manufacturing:
Once an order is placed on our website, we start the processing within 1-2 days and proceed to manufacturing. Below are the details on our refund and exchange policies at different stages:
Post-Manufacturing Cancellation:
- Within 2 Days of Order Placement: If you decide to cancel within 48 hours after placing your order, you are eligible for a full refund.
- After 2 Days: Once manufacturing begins, we cannot offer a full refund. A non-refundable fee of 15% will be deducted from your total, with the remainder refunded.
- Change of Mind After Delivery: If you no longer want the suit post-delivery, we will retain 35% of the purchase amount as a non-refundable fee.
Damaged or Uncomfortable Suit:
If your suit arrives damaged or does not fit comfortably due to our oversight, you have the following options:
- Full Refund: Receive a 100% refund recognizing our error.
- Exchange: Request an exchange for a new suit, dispatched within 2 days at no additional shipping cost, and prioritized in our queue. (Recommended)
Return Policy for Sizing Issues
- Incorrect Size Selection: Suits ordered in the wrong size are non-refundable. We encourage you to review our size guide thoroughly before ordering to ensure accuracy and avoid any inconvenience.
- Fit Issues: If the suit doesn’t fit as expected, you may apply for a refund of the purchase price, excluding shipping costs.
Address Verification:
We strive to verify any discrepancies in shipping addresses. If a wrong address is provided and we cannot confirm the correct details with you, returns due to delivery delays will not be accepted. Errors on our part will result in a choice between a full refund or an expedited exchange (recommended).
Customs Delays:
Customs processes are out of our control, and returns due to customs delays cannot be accepted. We will provide updates and manage any issues from our side promptly.
Contact for Easy Returns:
To return your suit, please ensure it is packed securely and contact us at support@sonicracegear.com for return authorization. Note that return shipping costs are non-refundable.
Sonic Racegear is dedicated to ensuring your complete satisfaction and is always here to help with any questions or issues you may encounter.